Electromed is notifying individuals whose information may have been involved in a data security incident that occurred in June, 2021.
On June 16, 2021, we determined that an unauthorized third party gained access to a limited number of our files. Upon discovery, we immediately initiated an investigation and hired third-party cybersecurity experts to assist in investigating the source and scope of the unauthorized activity, and to further secure our systems. Law enforcement was also notified.
From the investigation, we determined that the unauthorized third party accessed certain files containing certain information of customers, employees, and some third-party contractors. Those files included customers’ protected health information, such as: first and last name, full mailing address, medical information and health insurance information. For associates, Social Security numbers, driver’s license numbers, and financial account information may have been accessed.
Electromed is beginning to mail notification letters to involved individuals to provide them with information about this incident and guidance on how they can help protect their information. To date, we have no indication that any of this information has been used inappropriately, and we have not received any reports of identity theft associated with this incident. However, we are offering complimentary credit monitoring and identity theft protection services to involved individuals. We also recommend that involved individuals review any statements they receive from their healthcare providers and health insurer. If customers see charges for services they did not receive, they should contact the provider or insurer immediately.
Protecting the privacy of customers’ personal information is important to us, and we regret any inconvenience this incident may cause its customers. To help prevent a similar incident from occurring in the future, we have taken steps to enhance the security of its systems, and continues to review its security protocols and processes, and enhancing employee training and education.
Electromed established a dedicated, external call center for individuals to ask questions. The call center can be reached at (855) 623-1962, Monday through Friday, between 8:00 a.m. CDT and 5:30 p.m. CDT.
